Terms of Sale:
We accept the following payment methods for customers without a revolving account at AJPE:
Money Orders
- Credit Cards: Visa, MasterCard, American Express
- Debit Cards with a Visa or MasterCard logo
- C.O.D: Cashiers / Certified Checks
- Bank Wires (fee applies): Please note this form of payment may delay shipment of your order.
All custom orders require a 50% prepaid deposit.
Payment must be made in full prior to shipment (except for C.O.D. shipments).
Company checks are accepted for customers with a revolving account. Bank and Service charges will be assessed on all returned checks. Customers that have NSF checks will be placed on prepaid credit card payment terms.
Customers with open invoices aged over 45 days will be placed on a No-Ship status until payment is made to bring account balance current.
SalesTax:
Non-refundable sales tax will be charged on all invoices to customers in California who do not have a signed resale card on file with us at the time of invoicing.
Freight and Shipping:
All shipping is F.O.B Santa Maria, California.
Shipping methods include UPS Air & Ground Service, UPS Freight, and Conway Freight.
Customer is responsible for indicating shipping preference and address prior to shipment.
We do NOT have regular Fed Ex service and therefore discourage this shipping method as it could result in a delay.
We also do NOT have USPS Parcel delivery service, and AJPE will NOT ship or receive any packages shipped via USPS.
Every effort will be made to accommodate your shipping preference within reason.
3rd Party or Freight Collect shipments are not available except for special circumstances and only with prior approval. Such shipments will incur a handling fee.
Shipping to AJPE: Always contact AJPE for specific shipping instructions prior to shipping anything to AJPE.
Racetrack shipments: Shipments to racetracks may incur a substantial NHRA track delivery fee. No C.O.D. service available to any racetrack.
Drop Shipment orders must be prepaid in full or a revolving account established with AJPE prior to shipment.
International Shipments:
Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country (“Import Fees”).
The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country.
Any additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; contact your local customs office for further information.
When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
International shipments may incur SED charges if applicable.
Return Policy:
No Refunds!
Credit or exchange may be issued upon receipt of item(s) in original box in “New Condition” to AJPE within 30 days of invoice date.
Please provide invoice number and reason for return with item(s) being returned.
A 15% Restock Fee may apply.
Special Orders or Custom Orders are NOT returnable or refundable.
Custom orders or Projects will require a 50% secured deposit prior to work beginning.
Merchandise sent in to AJPE for refurbishing or re-fitting will be held no longer than 120 days. Merchandise in AJPE possession after 120 days will become the property of AJPE Inc.